At Pentaxes™, customer satisfaction is at the heart of everything we do.
We want you to feel confident when choosing our home textile collections. If your purchase does not meet your expectations, this Return & Refund Policy explains our guidelines for returns, replacements, and refunds.
1. Return Timeframe & Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following requirements:
✔ The product must be unused and in its original condition
✔ The item must not have been washed, damaged, or altered
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information is required
Due to hygiene and product quality standards, returned textile products must be in a resalable condition.
2. Requesting a Return
Before sending any product back, please contact our customer support team:
Email:
service@pentaxes.com
Please include:
✔ Order number
✔ Product name
✔ Reason for return
✔ Photos or additional details (if applicable)
Once your return request is reviewed and approved, our team will provide further instructions regarding the return process.
Important:
Items returned without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and package every Pentaxes™ order before shipment.
If your item arrives:
✔ Damaged during transit
✔ Defective
✔ Incorrect or different from your order
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide photos of the item and packaging when contacting our support team.
We will review the situation and provide an appropriate solution, such as a replacement or refund.
4. Non-Returnable Items
For health, safety, and quality reasons, certain products may not be eligible for return.
Non-returnable items may include:
✖ Items that have been used, washed, or damaged after delivery
✖ Customized or personalized products
✖ Clearance or final sale items
✖ Gift cards
✖ Products returned without approval
Original shipping fees may not be refundable.
If you are unsure whether your item qualifies for a return, please contact us before sending your package.
5. Product Exchanges
If you would like to exchange an item for another product, color, or size:
- Contact our support team to request a return
- Return the original item after approval
- Place a new order for your preferred replacement product
This process helps ensure faster processing and availability of your desired item.
6. International Return Policy
For customers outside the United States, return requests are subject to the same eligibility requirements.
Please note:
✔ Customers may be responsible for return shipping costs
✔ Customs fees, duties, or international shipping charges are not refundable
✔ Delivery delays caused by customs or carriers do not qualify as product defects
Return instructions will be provided after your request has been reviewed.
7. Refund Process
Once your returned item is received and inspected, we will send you an update regarding your refund status.
If your refund is approved:
✔ The refund will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us:
Email:
service@pentaxes.com
8. Return Shipping Information
Please do not send products back before receiving return authorization from Pentaxes™.
Return instructions and shipping details will be provided after your return request is approved.
9. Contact Us
If you have questions about returns, refunds, or order concerns, our customer service team is here to help.
Company:
Om Imports, Inc.
Brand:
Pentaxes™
Customer Service Email:
service@pentaxes.com
Our Commitment
At Pentaxes™, we believe every home deserves products that bring comfort, quality, and lasting value.
Thank you for trusting us to be part of your living space. We are committed to making every purchase experience simple, transparent, and enjoyable.